Terms of Service
Last updated: 13 March 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "customer") and Reliablechmalliu ("we", "us", "our") governing your access to and use of the website https://reliablechmalliu.world (the "Website") and the ordering, purchase, and supply of products and related services offered by us. Please read these Terms carefully before using the Website or placing an order. By accessing the Website, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or place any order.
1. Operator and contact details
Business name: Reliablechmalliu
Address: Dining Precinct, Shop 403, Australia Square, level 4/264 George St, Sydney NSW 2000, Australia
Email: help@reliablechmalliu.world
Phone: +61 2 9299 2858
For any questions regarding these Terms or your order, please contact us using the details above.
2. Definitions
In these Terms, unless the context otherwise requires:
- "Products" means the goods (including but not limited to the product "Coravitalis" and any other food supplements or items) offered for sale on the Website.
- "Order" means your offer to purchase Products submitted via the Website in accordance with these Terms.
- "Contract" means the contract formed between you and us upon our acceptance of your Order.
- "Website" means the website operated by us at https://reliablechmalliu.world and all associated pages, content, and functionality.
- "Australian Consumer Law" or "ACL" means Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any equivalent or replacement legislation.
3. Scope and nature of products
These Terms apply to all use of the Website and to all Orders placed through the Website. The Products we offer are food supplements (dietary supplements). They are not medicines, medical devices, or therapeutic goods within the meaning of applicable therapeutic goods legislation. Our Products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Any product descriptions, ingredient lists, or other information on the Website are provided for general informational purposes only and do not constitute medical, nutritional, or professional advice. You should consult a qualified healthcare professional before starting any new supplement or if you have any health concerns. Individual results and experiences may vary. Nothing on the Website constitutes a guarantee or promise regarding the effects of any Product.
4. Eligibility and capacity
By using the Website or placing an Order, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into a binding contract in your jurisdiction; (c) you are not prohibited by any applicable law from purchasing or receiving the Products; and (d) the information you provide to us is true, accurate, current, and complete. If you are placing an Order on behalf of a business, you represent that you have the authority to bind that business to these Terms. We reserve the right to refuse service, terminate accounts, or cancel Orders at our discretion, including where we reasonably believe that you have breached these Terms or that your use of the Website or purchase of Products would violate applicable law.
5. Account and registration
Where we offer the option to create an account or register on the Website, you may be required to provide registration details and to maintain the confidentiality of your password and account. You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to keep your account credentials secure. We may suspend or terminate your account at any time if we reasonably believe you have breached these Terms or for any other reason at our discretion, subject to applicable law.
6. Orders and contract formation
6.1 Placing an order
When you submit an Order via the Website, you are making an offer to purchase the selected Products on these Terms. Your Order is subject to acceptance by us. We may send you an automated acknowledgment of receipt of your Order; such acknowledgment does not constitute acceptance of your Order. A binding Contract is formed only when we expressly accept your Order by sending you an order confirmation (e.g. by email) or when we dispatch the Products to you, whichever occurs first. We reserve the right to refuse or cancel any Order before acceptance for any reason, including but not limited to: (a) the Product is out of stock or unavailable; (b) we have identified a pricing or product description error; (c) we suspect fraud or unauthorised or illegal activity; (d) we are unable to obtain authorisation for your payment; (e) your delivery address is outside our delivery areas; or (f) we otherwise consider it necessary to protect our business or other customers. If we cancel an Order after you have paid, we will refund you in full in accordance with these Terms and applicable law.
6.2 Order details and accuracy
You are responsible for ensuring that your Order (including quantities, delivery address, and contact details) is correct before submission. We will use the information you provide for processing and delivery. If you discover an error after submitting your Order, please contact us as soon as possible. We cannot guarantee that we will be able to amend the Order once it has been submitted and accepted.
7. Prices, payment, and charges
7.1 Prices
All prices displayed on the Website are in Australian dollars (AUD) unless otherwise stated. Prices include Goods and Services Tax (GST) where applicable under Australian law. We reserve the right to correct any pricing errors; if we discover an error in the price of a Product you have ordered, we will inform you and give you the option to reconfirm your Order at the correct price or to cancel the Order and receive a full refund. We reserve the right to change the prices of Products at any time; such changes will not affect Orders already accepted by us.
7.2 Delivery and other charges
Delivery charges, handling fees, and any other applicable charges will be displayed or communicated to you before you confirm your Order. Where we offer free or discounted delivery (e.g. for orders over a certain value), the terms of such offers will be stated on the Website and may be subject to change.
7.3 Payment methods and processing
Payment is due at the time you place your Order (or as otherwise indicated at checkout). We accept the payment methods displayed on the Website (e.g. credit card, debit card, PayPal, or other methods we may offer). By providing payment details, you represent and warrant that you are authorised to use the chosen payment method and that all information you provide is accurate. We do not store full credit or debit card numbers on our servers; payment processing may be carried out by third-party payment service providers subject to their terms and to our Privacy Policy. If we are unable to obtain authorisation for payment, we may cancel your Order and will notify you. You are responsible for any fees charged by your bank or payment provider (e.g. currency conversion fees, overdraft fees).
8. Delivery and performance
8.1 Delivery address and timing
We will deliver the Products to the delivery address you specify in your Order, using the delivery method and carrier we select (unless otherwise agreed). Estimated delivery times stated on the Website or in order confirmations are indicative only and do not form part of the Contract. We are not liable for any delay in delivery caused by circumstances beyond our reasonable control (including but not limited to carrier delay, customs, weather, industrial action, or force majeure). Time of delivery shall not be of the essence unless expressly agreed in writing.
8.2 Risk and title
Risk of loss of or damage to the Products passes to you upon delivery to the address you provided (or upon delivery to the carrier if you have arranged collection). Title in the Products passes to you when we receive full payment of all amounts due in respect of the Products and delivery. Until title has passed, you must not sell, encumber, or otherwise deal with the Products in a way that is inconsistent with our ownership.
8.3 Failed or missed delivery
You are responsible for ensuring that someone is available to receive the delivery where required, or for providing alternative delivery instructions (e.g. authority to leave, safe place). If delivery fails due to your fault (e.g. incorrect address, no one available to receive, refusal to accept), we may charge you for any additional delivery attempts or costs in accordance with applicable law. If the Products are returned to us undelivered through no fault of ours, we may refund the purchase price less any reasonable costs we have incurred; we will notify you before doing so.
9. Returns and refunds
Returns and refunds are governed by our Return Policy and by your statutory rights under the Australian Consumer Law and other applicable law. Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy you may have under the ACL or other law that cannot be excluded, restricted, or modified by agreement. For the avoidance of doubt, our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Please refer to our Return Policy for detailed procedures and conditions.
10. Use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to: (a) use the Website in any way that violates any applicable local, national, or international law or regulation; (b) attempt to gain unauthorised access to our systems, networks, servers, databases, or other users' data or accounts; (c) transmit any viruses, malware, Trojan horses, worms, or other material that is malicious or technologically harmful; (d) use any robot, spider, scraper, or other automated means to access the Website or collect content or data without our prior written permission; (e) frame, mirror, or otherwise incorporate any part of the Website into any other website or service without our consent; (f) interfere with or disrupt the integrity or performance of the Website or the data contained therein; (g) use the Website to send unsolicited or unauthorised advertising, spam, or promotional materials; or (h) use the Website in any way that could damage, disable, or impair the Website or our reputation. We may suspend or terminate your access to the Website (including your account, if any) immediately, without prior notice or liability, if we reasonably believe you have breached these Terms or for any other reason at our discretion, subject to applicable law.
11. Intellectual property
All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, page headers, button icons, scripts, and the design, layout, look, and feel of the Website (collectively, "Content"), is the property of Reliablechmalliu or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws. You may view and print a reasonable number of copies of pages from the Website for your personal, non-commercial use, provided you do not modify or remove any copyright or other proprietary notices. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Content without our prior written consent, except as expressly permitted by these Terms or by applicable law. The trade marks, logos, and service marks displayed on the Website are our registered or unregistered trade marks. Nothing on the Website grants you any licence or right to use any trade mark without our written permission.
12. Privacy and cookies
Your use of the Website and any personal data you provide to us are also governed by our Privacy Policy and our Cookie Policy. By using the Website and providing your information, you consent to the collection, use, and disclosure of your personal data as described in those policies. Please read them carefully.
13. Disclaimers
The Website and all Content are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We do not warrant that the Website will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from the use of the Website or any information or material on the Website will be accurate or reliable. Our Products are food supplements; individual experiences and outcomes may vary. We do not make any therapeutic, medical, or health claims about our Products beyond what is permitted by applicable law. Nothing on the Website constitutes professional, medical, or nutritional advice. The disclaimers in this section do not affect your statutory rights under the ACL or other applicable law.
14. Limitation of liability
To the fullest extent permitted by applicable law: (a) we shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including but not limited to loss of profits, revenue, business, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Website, your Order, the Products, or these Terms; and (b) our total aggregate liability for any and all claims arising out of or in connection with these Terms, the Website, or the Products (whether in contract, tort, negligence, strict liability, or otherwise) shall not exceed the amount you actually paid to us for the relevant Products in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by applicable law (including under the Australian Consumer Law). Where the ACL or other law implies a warranty or guarantee that cannot be excluded, our liability for a breach of that warranty or guarantee is limited to, at our option: the supply of the goods or services again; or the payment of the cost of having the goods or services supplied again.
15. Australian Consumer Law
Our goods come with statutory guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For full details of your rights and our return and refund procedures, please see our Return Policy.
16. Indemnity
You agree to indemnify, defend, and hold harmless Reliablechmalliu and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Website or the Products; (b) your breach of these Terms; (c) your violation of any law or the rights of a third party; or (d) any content or information you submit or transmit through the Website. This indemnity survives the termination of these Terms and your use of the Website.
17. Force majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riot, civil commotion, fire, flood, earthquake, epidemic, pandemic, government action or embargo, failure of third-party suppliers or carriers, breakdown of plant or machinery, or interruption of power or telecommunications. If such circumstances continue for a period exceeding thirty (30) days, either party may terminate the affected Contract by giving written notice to the other, and we will refund any amounts you have paid for undelivered Products.
18. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of New South Wales and the Commonwealth of Australia, without regard to conflict of law principles. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia for the purpose of hearing and determining any such dispute or claim.
19. Changes to these Terms
We may revise these Terms from time to time. The "Last updated" date at the top of this page indicates when the Terms were last revised. Changes may reflect updates in our practices, the law, or for other reasons. We encourage you to review this page periodically. Your continued use of the Website or placement of Orders after the posting of revised Terms constitutes your acceptance of the revised Terms. For Orders already accepted by us, the Terms in effect at the time of acceptance apply to that Order. If you do not agree to the revised Terms, you must stop using the Website and may not place further Orders.
20. Severability
If any provision of these Terms is held by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent, or, if modification is not possible, severed from these Terms. The validity and enforceability of the remaining provisions shall not be affected.
21. Waiver
No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of that right or remedy. A waiver of any breach shall not constitute a waiver of any subsequent breach.
22. Entire agreement
These Terms, together with our Privacy Policy, Cookie Policy, and Return Policy (and any other policies or documents expressly referred to herein), constitute the entire agreement between you and us relating to the subject matter hereof and supersede all prior agreements, understandings, and communications, whether written or oral. You acknowledge that you have not relied on any representation, warranty, or assurance not set out in these Terms.